How do I contact your Customer Service Team?

Contact Us Form

Direct Email:      gbwear@graciebarra.com

Phone:              +1 949 385-2479

Office Hours:     Mon-Fri 9am-5pm PST

 All inquiries will be answered within 24-48 hours, Monday through Friday. If you create a Member account when checking out, you can track your order all the way to your door.  Gracie Barra Wear can assure you that customer service is very important to us and we will always make sure your shopping experience is an enjoyable one!

PRICING AND BILLING

I have a question about my account, and charges

Click the “Register/Login” and sign in (with your E-Mail and password) to review your orders. You may print invoices from your order history. Should you require any further information/assistance please contact our Customer Service Support Team. 

What Currency is on your Website?

All product and shipping pricing detailed on our Site is in USD$ (US dollars), and you will be charged in USD$ (US dollars).

When will my Credit Card be Charged? 

Your PayPal account will be debited Your credit card will be charged within 24 hours prior to shipment of your item(s).

ORDER QUESTIONS

If you’re a registered member of Gracie Barra Wear, please login to check order details, track your order, and for further information.

If you have any questions about your order please contact our Customer Service Support Team as quickly as possible to make any changes to or cancel your order. We will do our best to update your order while it is in the processing stage.

Please Note:  Once an order has shipped, it is no longer able to be altered in any way.

How do I return my product?

Please refer to the “Returns Policy” section down below this page.

When will my order ship?

Please see each individual item page for more information on the availability of each item.  After placing your order, you may track the status of your order by logging into your Account.

You will receive a shipment confirmation via email when your order has shipped along with tracking information. If you have any questions about your order please contact our Customer Service Support Team.

MY ACCOUNT

 How do I create an Account?

Click the “Register/Login” at the top right hand side of our website. Please the complete the required information under the “Become A Member” heading and click “Register” to create an Account. 

How do I edit My Account information?

Please log into your Account and then on the Welcome screen please click “Edit Profile

Details”, and you can then update/edit your account information. 

I forgot my password?

Click the “Register/Login” at the top right hand side of our website. Then under “I’m An Existing Member” click the “Forgot Your Password” tab and you will be prompted through the screens to enable your new password to be issued. If you have any questions about your order please contact our Customer Service Support Team. 

BUYER’S GUIDE

Where can I find the sizing charts for product?

For all products there is a SIZE CHART button detailed on each product screen. Simply press this button and sizing information is detailed clearly. Should you require additional assistance please contact our Customer Service Support Team.

INTERNATIONAL SHIPPING 

Do you ship to my Country?

We ship to most Countries! Should your Country not be detailed on the address entry page when you go to Check Out please contact our Customer Service Support Team. 

What are my payment options? 

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. Currently, we accept Credit Cards and Paypal.

If you have any inquiries please email our support team at gbwear@graciebarra.com