SHIPPING POLICY

 

PROCESSING TIME

Your order will be processed, and shipped within 3-6 business days.  This does not include actual transit time to your delivery address.

ATTENTION!

On placement of large orders processing time may take an additional one working day to process.  Should you have any queries in relation to your order you may contact Customer Service for assistance.

During promotional, and peak season periods your order may take an additional one to two working days to process.  Should you have any queries in relation to your order you may contact Customer Service for assistance.

If for any unforeseen reason an item becomes temporarily unavailable for immediate shipping, you will be notified. Also, if we are unable to verify your billing and/or shipping information, or if your billing and shipping addresses are different, there may be a delay in shipping your order.

SHIPPING IN THE USA

Our strategic partners for shipments within the US are FedEx, and USPS. Freight rates are automatically calculated during the Check Out process according to the total weight of your order. Delivery times are outlined below, and should you require any further information or assistance please do not hesitate to contact our Customer Service Team.

Ground

Transit time of maximum 5-10 working days dependent upon the destination but is not guaranteed.

In order to calculate freight to your Area/PostCode, select and add items to your shopping cart proceed to Check Out.  Once you have completed the Check Out process and filled out your personal information the freight rates will be calculated according to the total weight of your order.

CANADA & MEXICO SHIPPING

Shipments to Canada and Mexico are made via USPS Priority Mail of which the estimated delivery time is 6-10 working days.

PLEASE NOTE

Shipping rates and delivery times are only estimates provided by the courier companies and actual delivery times may be longer depending on location and local Customs processing.

USPS PRIORITY MAIL (OUTSIDE U.S. 48 STATES AND MILITARY ADDRESSES)

Orders shipped to military addresses and AK, HI, PR, GU and VI are shipped via USPS Priority Mail.  Estimated delivery time for AK, HI, PR, GU & VI is 3-5 business days.

PLEASE NOTE

There is no estimated delivery time for Military Mail due to Military Mail procedures.

INTERNATIONAL SHIPPING

We offer different options for international shipping. If you don’t find any ideal option for your international location, please contact our support team at gbwear@graciebarra.com

PLEASE NOTE

All international shipping rates and delivery times are only estimates provided by the courier companies and actual delivery times may be longer depending on location and local

Customs processing.

ATTENTION!

Customers are responsible for paying any Customs fees and Duties charged by your Country. 

P.O. BOXES

PLEASE NOTE

UPS does not ship to P.O. Boxes.

Any queries please do not hesitate to contact our Customer Support Team via Phone, “Contact Us” Form, Online Chat or via E-Mail gbwear@graciebarra.com

RETURN POLICY

 

PLEASE ENSURE THAT YOU READ THE FOLLOWING INFORMATION CAREFULLY BEFORE PURCHASE & CHECK OUT PROCESS.

 Any queries please do not hesitate to contact our Customer Support Team via Phone, “Contact Us” Form, Online Chat or via E-Mail gbwear@graciebarra.com

 SPECIAL NOTE

All Exchanges, Returns, and Refunds are to be processed through our Website.  Product is to be returned to our Warehouse which instructions, and return address details will be provided during the Online Exchange/Return process.  Should you require any assistance with this process please contact our Customer Support Team directly.

 MANUFACTURER DEFECT

 All Gracie Barra Wear products carry a 30 day guarantee against manufacturer’s defects.  The 30 day guarantee period starts from the date the client receives the product.  If you experience an issue within this time period please contact our Customer Service Support Team.  Any defects outside this time period are reviewed on a case by case basis. 

Proof of purchase must be provided at the time of RMA application.  Gracie Barra Wear reserves the right to request the return of defective merchandise for inspection. Please allow up to 15 days for shipment of replacement goods upon receipt of your defective product.

Should you have purchased your Gracie Barra Wear product through a third party retailer, please contact them directly for any returns or exchanges please. 

Gracie Barra Wear reserves the right not to exchange or refund product that shows any sign of damage not resulting from manufacturing defect.  This applies to accidental, malicious or other wearer related damage.

Examples of this which are not limited to, are as follows:-

- Cut marks on seams, stitching, or collars

- Incorrect product washing, or care

- Material decomposition due to prolonged dampness

- Signs of extreme damage, or wearer misuse

- Stained Fabric

Should you require any additional information or assistance regarding this Policy please do not hesitate to contact Customer Service.

EXCHANGES

New merchandise (not washed/worn/altered or soiled) suitable for resale, may be returned for exchange within 14 days of purchase. All returns must be in the original packaging, with all tags attached.

Please note that the Customer is responsible for the return shipment and all shipping fees for the exchanged item(s). This includes a per garment restocking fee per garment/item which will be invoices at the time the exchange is requested on our Website/during the RMA process. Once Gracie Barra Wear receives the returned merchandise the exchange will be shipped to you.

Please allow up to 15 days for shipment of exchanged goods from receipt of your returned product. Proof of purchase must be provided at the time of the RMA Application.

BUNDLES

Gracie Barra Wear from time to time will offer product bundles that combines products to enable great savings to our Customers!  As these are sold together at a discounted price, should you choose to return any part of a bundle, you will forfeit the discount and any refund you receive will be less that amount.

If a component of your bundle does not fit or is defective, please fill out the information as instructed in the Procedure to Return Product section and be sure to indicate it is part of a bundle and our Customer Service Support Team with specific instructions.  Proof of purchase must be provided at the time of RMA application.

PROMOTIONAL DISCOUNTS AND ITEMS

If you choose to return an item that was part of a promotional discount, any refund you receive will be less the amount of the promotion.

 If you received a bonus item with your order and choose to return a qualifying item(s), you must also return the bonus item. Failure to return the bonus item will result in a decrease in your refund equal to the value of the bonus item.  Proof of purchase must be provided at the time of RMA application.

REFUNDS

 Typically, refunds are processed within seven business days of receipt of instruction, and receipt of returned product at our Warehouse. Depending upon your bank or credit card issuer, you should see the refund after processing from our Customer Support Service Team. If you have not received your refund within ten business days after we received your return, please contact our Customer Service Support Team for additional assistance.

PROCEDURE TO RETURN PRODUCT

 All returns must be actioned, and processed through our Website.  You must request a Return Merchandise Authorisation (RMA), and seek approval before merchandised is returned back to Gracie Barra Wear.  Failure to obtain an RMA may result in your return being refused. 

To obtain an RMA, please visit our Website and go through the Return Merchandise Authorisation (RMA) process on screen. 

During this process please ensure that all information requested is provided along with any documentation to be enclosed with your Return to our Warehouse.  The information that will be requested from you will include the following:

  •   Gracie Barra Wear Order Number
  •   Proof of Purchase Receipt
  •   Item(s) you wish to exchange, and/or return
  •   Reason for return (choose from the following list):

             o  Damaged - the shipping box or packaging shows visible signs of damage, likely incurred during transit, and as a result,the products within have sustained damage.

             o  Defective - the box or packaging appears fine, but the product within is not working as intended or is damaged.

             o  Images of the defect along with PO # on garment.

             o  Received incorrect item.

             o  Does not fit.

 New merchandise (not washed/worn/altered or soiled) suitable for resale, may be returned for exchange within 14 days of purchase.  All returns must be in the original packaging, with all tags attached. Customer is responsible for cost incurred for returning product along with restocking fee per garment/item which will be charged during the RMA process.  Once Gracie Barra Wear receives the returned merchandise the exchange will be shipped to you.

All returns or exchanges will be at the discretion of Gracie Barra Wear. Gracie Barra Wear reserves the right to request the return of defective merchandise for inspection.  Please allow up to 15 days for shipment of replacement goods.

Any queries please do not hesitate to contact our Customer Support Team via Phone, “Contact Us” Form, Online Chat or via E-Mail gbwear@graciebarra.com